REEDY LAGOON PRIVACY STATEMENT
1.0 Introduction
At Reedy Lagoon Corporation Limited ( "RLC", "the Company",
"us" ,"we" ,"our" ) we are committed to
safeguarding your privacy by ensuring your information is protected in a way
that observes our own corporate values, as well as complying with the
requirements of the National Privacy Principles of the Privacy Act (Cth)
(1988), as amended (the "Act").
This Statement sets
out our minimum procedures for safeguarding your privacy. Changes to this
Statement will be posted to this website, so we encourage you to check this
site from time to time.
2.0 Scope of Statement
This Statement applies to RLC and its subsidiary company.
Most organisations
in Australia must comply with the 10 National Privacy Principles of the Act.
The objective of the Privacy Act is to set a standard for protecting the
privacy of all individuals. The National Privacy Principles and the
requirements of them are explained in the detailed section of this statement,
below.
3.0 Definitions
3.1 Personal Information
Your personal information includes details such as name, address, date of
birth, contact details (such as phone and fax numbers, e-mail addresses).
3.2 Sensitive
Information
Sensitive information is a subset of personal information and by its
"sensitive" nature may have the potential to be used to discriminate
against someone. Therefore the recording of it has stricter requirements than
other types of personal information.
Examples of
sensitive information include but are not limited to personal information or
opinions on your health, criminal records, sexual preferences, religion etc.
Sensitive information can only be recorded if it is relevant to do so and with
your consent.
4.0 RLC's Privacy Principles
4.1.1 Collection of Personal Information
( National Privacy Principle 1)
Where you have requested a product or service, RLC collects your personal
information where it is necessary primarily to identify you or your business
entity and to assess and establish the product or service you have requested.
4.1.2 Your
Rights and the Disclosure of Personal Information
You need not give personal information about yourself that may be requested by
us to supply RLC products and services. However, without that information, RLC
may not be able to provide you with the products or services you requested.
4.1.3 Use of
Information
( National Privacy Principle 2 )
RLC collects your personal information and uses the information to provide
products and services requested by you. RLC may use your personal information
for related purposes, such as a credit agency reference, in accordance with the
National Privacy Principles. Your personal information may also be used to
complete internal business functions such as auditing, management reporting,
research, product development and planning.
4.1.4 Disclosure
of Information
( National Privacy Principle 2 )
RLC may disclose your personal information to:
1) organisations
involved in maintaining, reviewing and developing our business systems;
2) organisations involved in a transfer of all or part of our assets or
business;
3) organisations that carry out functions on RLC’S behalf. This may include,
but not be limited to third party suppliers (such as our share registry
provider), mailing houses, printers, call centres and other services providers
we may use in the provision of secondary services. This may include, without
limitation, external auditors, computer and information technology service
providers for computer, internet, network distribution and related functions.
Although RLC
undertakes its best endeavors to ensure your personal information is
safeguarded in a manner consistent with its privacy policy and only used to
carry out functions on its behalf we cannot accept liability for any misuse of
your personal information by those organisations or individuals.
RLC may also use
and disclose your personal information to complete business functions within
RLC such as internal auditing, performance reporting, research, product
development and planning.
4.1.5 Data
Quality
( National Privacy Principle 3 )
We aim to ensure that the personal information we collect, use or disclose is,
at all times, accurate, complete and up to date. You should advise us
immediately when you become aware that any information we hold about you is
incorrect or out of date. RLC undertakes to amend its records as soon as
practical after it is advised subject to the validity of the request being
confirmed.
4.1.6 Data
Security [Please confirm]
(National Privacy Principle 4 )
RLC will take steps to protect the personal information it holds from misuse
and loss and from unauthorised access modification and disclosure. Your
information may be stored in paper or electronic format. Security measures
implemented with respect to RLC's IT systems will take account of internal and
external recommendations, general industry practice and technological
development in the provision of IT security services.
You may be able to
access other non-RLC group websites via this website. These websites are not
subject to our privacy standards, policies and procedures and your will
therefore need to review these websites directly to determine their privacy
standards, policies and procedures.
When using our
internet services we may use "cookies" to ascertain product preferences
and tailor future visits to the site to suit them. Most web browsers can be
configured to not accept cookies, however the site functionality may be
restricted as a result. Other than statistical information we do not collect
information about you through our website other than where you provide it.
4.1.7 Openness
to RLC’S Practices
( National Privacy Principle 5)
RLC has developed a policy that outlines information handling practices.
Information in this Statement gives you some insight into how we manage your
personal information and your rights.
4.1.8 Access
( National Privacy Principle 6 )
You are entitled to access personal information we may hold about you. The type
of information that you may request is your personal information as well as any
comments, opinions and file notes that RLC holds about you. RLC will process
your request within a reasonable time, generally 14 days for a straight forward
request. However additional time may be needed depending on the nature of the
request. There is no fee for lodging a request for personal information.
However, RLC reserves the right to recover reasonable costs associated with
processing the request. You will be advised the cost, if any, before we
proceed. RLC is not required to provide you with access to your information in
some cases ie where the law allows RLC to deny access. If RLC denies you access
to your information you will be advised the reason why.
A request to access
your personal information must be directed to the RLC Privacy Officer:
Officer: Geof
Fethers
Telephone: (03) 8420 6280
Post: P.O. Box 2236, Richmond South, VIC 3121
Email: info@reedylagoon.com.au
Facsimile: (03) 8420 6299
4.1.9 Correction
You may ask RLC at any time to correct personal information it holds about you.
The Company undertakes to correct the information within a reasonable time
provided it is satisfied as to the validity of the request being confirmed. If
the validity of your request cannot be confirmed by RLC you will be advised
that RLC has not acted on it and the reason why. If RLC disagrees with your
request to correct information it holds, you have the right to request a
statement be held with that information noting your disagreement.
4.1.11
Identifiers
( National Privacy Principle 7 )
In certain circumstances we are obliged to collect government identifiers which
are unique numbers that a Commonwealth Government agency has assigned to you
such as tax file numbers and Medicare numbers. We do not use or disclose this
information other than when required or authorised by law.
4.1.12 Anonymity
( National Privacy Principle 8 )
In complying with the National Privacy Principles, RLC will allow its customers
to interact anonymously wherever it is lawful and practical to do so.
4.1.13 Trans
Border (overseas) Data Flows
( National Privacy Principle 9 )
Should you request a transaction or service where your personal information may
be transferred to another country, your information may be transferred to a
country that does not have the same privacy laws as Australia. This may occur
in instances where you request an international telegraphic transfer where your
name and account details may be divulged.
4.2.14 Sensitive
Information
( National Privacy Principle 10 )
If it is necessary to record sensitive information (such as health related
information), we must obtain your specific consent to collect that information.
Sensitive information is generally not required for RLC products and services.
You are entitled to access any information that we record.
5.0 Information required for Statutory Compliance Purposes
In addition to questions that RLC may ask to ensure general statutory
compliance there may be special circumstances where the Company is required to
seek additional information about you.
6.0 Further Information or Questions
The Company has a Privacy Officer appointed to manage, investigate, coordinate
and respond to your inquiries, disputes lodged, information access and
correction requests in accordance with RLC's procedures and the National
Privacy Principles. All inquiries will be managed consistent with the National
Privacy Principles and RLC's general procedures. The Privacy Officer will also
provide you with contact details for the Privacy Commissioner if required where
the Company is unable to resolve a dispute to your satisfaction. The Company's
Privacy Officer can be contacted between 8am and 5pm Monday to Friday
(excluding national public holidays) by:
Officer: Geof
Fethers
Telephone: (03) 8420 6280
Post: P.O. Box 2236, Richmond South, VIC 3121
Email: info@reedylagoon.com.au
Facsimile: (03) 8420 6299